Questions people ask
Does this stop hackers or cyber attacks?
No. Nothing you can buy in a box does. What it does is make an outage, whatever caused it, a nuisance rather than a crisis for your household.
Why not just buy the bits myself?
You can, and the free plan tells you exactly what to get. Most people never finish the list. The kit is the hardware on that list already chosen and sent in one parcel, with a reminder so it stays ready. Water, cash and food are still yours to add.
Where is it shipped from, and how fast?
Kits are packed and sent by our fulfilment partner in China as one tracked parcel, usually arriving in 6–14 business days. Shipping is free. We are the Australian seller, so your consumer guarantees and returns are with us. See shipping.
Can I return it?
Yes. 30 days change-of-mind on unopened kits, and the Australian Consumer Law guarantees on top of that for anything faulty. See refunds.
Are the power banks safe to store?
They are lithium-ion cells, the same type as in a phone, and travel on a battery-approved shipping line. Store the kit indoors, out of direct sun, and recharge every three months. The reminder email covers it.
What is in the Offline Library, and is it legal?
Free-licence reference material you download, using our step-by-step guide, into the open-source Kiwix reader on your own device: all of English Wikipedia with images, the WikiMed medical encyclopedia, Wiktionary, Wikibooks and Wikiversity, Appropedia and Energypedia off-grid guides, Ready.gov and other public-domain emergency and medical references, and thousands of Project Gutenberg books. Wikimedia content is Creative Commons BY-SA and Kiwix is GPL; both allow copying and sharing with attribution, and the licence notices and source links are in the setup guide. The full list is at /library and the guide is at /library-setup.
Is this a government kit?
No. We are a private Australian business. We quote public agency reports with attribution and we follow the same household kit lists the SES and the Red Cross publish, but no agency endorses or recommends this product.